1. 14-Day Free Evaluation Period
Zeva Accounts provides an unrestricted 14-day free trial for all new business accounts. No credit card or upfront financial commitment is required to initiate the evaluation period.
We strongly encourage prospective customers to test core features, verify GST e-invoice workflows, and connect sample bank statements during this trial to confirm that the platform satisfies your operational requirements prior to purchasing a paid tier.
2. Subscription Cancellation
You may cancel your paid subscription at any time directly through the Organization Settings > Billing portal within the Zeva Accounts app.
Upon cancellation, your subscription will remain active until the conclusion of your current billing cycle (monthly or annual). You will continue to have full operational access to your tenant data and export tools through the end of that cycle.
3. Refund Eligibility for Annual Plans
Annual Subscriptions: If you cancel your annual subscription within 30 days of the initial purchase date, you are eligible for a full refund minus an administrative processing fee of 5%.
Monthly Subscriptions: Monthly recurring plans are billed on a pay-as-you-go basis and are non-refundable once the billing month has commenced.
Enterprise Custom Deployments: Fees associated with dedicated private cloud deployments, custom integration development, and on-site accounting migration services are non-refundable once engineering delivery has initiated.
4. Processing Timelines
Approved refund requests are processed within 5 to 7 business days from formal verification.
Refunds will be credited back exclusively to the original payment method (source bank account or corporate credit card) in Indian Rupees (INR).